rbaja's Privacy Policy — Your Information Is Our Responsibility

1. Types of Information Collected

We collect the following types of personal information when you create an account and use services on the rbaja platform:

1.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (when verification is required)
• Email address
• Mobile number (for payment verification)

1.2 Financial Information

• Deposit and withdrawal transaction records
• Partial account details for bKash, Nagad, Rocket, Upay, or bank accounts (we do not store full account details)
• Transaction date, amount, and method

1.3 Technical Information

• IP address and device type
• Browser name and version
• Operating system
• Session duration and access logs
• Cookie identifiers

1.4 Gaming Information

• Betting history and results
• Preferred game categories and usage patterns
• Bonus usage and wagering records

2. How Information Is Collected

We collect your information in several ways:

• Directly provided: Information you provide yourself when filling in registration forms, completing identity verification (KYC), or contacting customer support.
• Automatic collection: When you use rbaja.cam, our servers automatically record technical information.
• Transaction records: Financial information is recorded during deposits and withdrawals processed through payment processors.
• Cookies and similar technologies: Cookies are used to improve the browsing experience and keep sessions active.

3. Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Ensuring account creation and identity verification
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring platform security and fair play
• Preventing fraud, money laundering, and unauthorised activity
• Providing customer support
• Enforcing responsible gaming policies and identifying problematic behaviour
• Improving platform performance and user experience
• Fulfilling legal and regulatory obligations

4. Data Storage and Security

To ensure the security of your information, rbaja applies industry-standard technical and organisational measures.

4.1 Technical Security Measures

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information at rest is stored using strong encryption algorithms.
• Firewall and Access Controls: Multi-layer firewalls and strict access controls are in place to prevent unauthorised access.
• Regular Security Reviews: System security is reviewed and updated on a regular basis.

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Financial transaction records are generally kept for up to 5 years after account closure, as required by law.

5. Sharing Information with Third Parties

We do not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

5.1 Payment Processors

The minimum information necessary to process bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment gateway. These providers follow their own privacy policies.

5.2 Game Software Providers

Session tokens required to verify gameplay are exchanged with Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and other game providers — but no personally identifiable information is shared.

5.3 Legal Obligations

We are required to disclose information when required by a court order, a request from a regulatory authority, or applicable law.

5.4 What We Do Not Do

• Your information is not sold to advertisers
• Your information is not used for third-party marketing purposes
• Your information is not shared with unnecessary third-party organisations

6. Cookies and Tracking Technologies

Cookies are used on the rbaja.cam website for the following purposes:

6.1 Essential Cookies

These cookies are necessary for the platform to function. Without them, maintaining login sessions, account security, and core service delivery are not possible. These cookies cannot be disabled.

6.2 Functional Cookies

Used to remember your preferences (such as language selection). These improve the user experience.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most. This information is used to improve the quality of the service.

7. Payment-Related Information

The security of financial transactions is rbaja's highest priority. We follow these principles when handling payment information:

• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
• Transactions are processed via bKash, Nagad, Rocket, Upay, and bank transfer.
• Full payment card numbers are never stored on our servers.
• Never share your mobile banking PIN or password with us under any circumstances.
• All transaction records are kept secure in an encrypted database.
• If an unusual transaction is detected, automated security measures are activated.

8. Your Rights

As a user of the rbaja platform, you have the following rights:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time. Send this request to customer support.

8.2 Right to Rectification

If any information in your account is incorrect, you may request that it be corrected. After verifying your identity, we will make the necessary corrections.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations, ongoing disputes, or incomplete transactions, information may not be deleted immediately.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In that case, email us at [email protected].

8.5 Right to Lodge a Complaint

If you have concerns about how your information is handled, contact our customer support or 24/7 live chat directly.

9. Account Closure and Data Deletion

If you wish to close your rbaja account, send a request to customer support. After the account is closed:

• Your login credentials will be deactivated and access to the platform will be blocked.
• Financial transaction records will be retained for the designated period as required by law.
• Marketing communications will be stopped immediately.
• Remaining data will be deleted after any ongoing bonuses or disputes are resolved.

10. Protection of Minors

The rbaja platform is for users aged 21 and above only. We do not knowingly collect information from any minor.

• Age verification is mandatory at the time of registration.
• If the account holder is proven to be a minor, the account will be immediately closed and all collected information will be deleted.
• Parents or guardians who suspect underage use may contact us at [email protected].

To learn more about responsible gaming, please visit our Responsible Gaming page.

11. Policy Changes

rbaja may update this privacy policy from time to time. If any significant changes are made to the policy:

• A clear notice will be posted on the website.
• Registered users will be notified by email.
• The date of the change will be updated at the top of this page.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. You are therefore advised to review this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali
• Support Hours: Live chat available around the clock (24/7); email support from 6:00 AM to 12:00 AM BST

This policy is written in Bengali and published at https://rbaja.cam. The most recent version of this document shall be considered the effective version.